Refund Policy

Last updated: May 2026

No refunds

Payment is final and non-refundable. Please carefully preview your ID photo before completing payment.

Exceptions

For exceptions above, contact us via the feedback form within 7 days of payment.

  • Duplicate charge for the same order.
  • Payment succeeded but downloadable assets unavailable for over 30 minutes.
  • System failure after payment resulting in blank or corrupted outputs.

Contact

Submit issues via the feedback form. We aim to respond within 24 hours.

反馈表单 / Feedback Form

Refund Policy — id2photo